Category : customer service

What Our Customers Have to Say

HVAC reviews

At Oliver, we’re proud to offer the best products and workmanship to homeowners and commercial building owners. Since 1971, we’ve focused on customer satisfaction and have built up a wonderful customer base around the area – we’ve even been named Contractor of the Year! Here are some of the most recent HVAC reviews we’ve received from our customers about our company:

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Get Ready for Spring with a Home Remodel

If you’ve been putting off a home remodel, make this year the year you do it. Get you and your family ready for the spring season with an updated bathroom, kitchen, deck, or addition, and have it all done with the trusted service of Oliver and our home remodeling company partner.

Bathroom Remodels

bathroom home remodeling

 

You spend more time in the bathroom than you think, so shouldn’t it be up to date? If your bathroom needs some remodel help, we’ve got everything you need. From a new sink to a new shower to a tile floor replacement and even in-floor heating, we can make sure your bathroom is a room you actually like spending your time in.

Kitchen Remodels

kitchen home remodeling

Your kitchen is one of the most important rooms in your home – not just because it’s where everyone gathers to eat, but because it can significantly increase your home’s resale value. If you have old or outdated counters, cabinets, flooring, lighting, or even appliances, let our experts help. We can turn your kitchen into one you’ll absolutely love.

Decks

deck home remodeling

Have you always wanted more outdoor space? Our deck specialists can map our your back yard and help you design the perfect deck for your space. Whether you’re looking to relax on something small or have something for ample entertaining, we’ve got some great plans and ideas.

Additions

addition home remodeling

If you have a growing family and are in need of more space, our additions can provide just what you need. We can turn your living room, bedroom, dining room, or any other room into one that’s a little larger and fits your lifestyle more. You’ll also be getting more overall square footage, which will only help you if you ever decide to sell your home.

If you’re interested in any of our home remodeling services, give us a call at 1-877-757-1141 for more information. We’re happy to help turn your home into one you’ve always wanted!


A Few Questions to Ask Before Replacing Your HVAC System

 HVAC ServicesIf you think your HVAC system needs to be replaced, knowing which company to call may be a little confusing. At Oliver, we recommend speaking to and getting estimates from at least three different HVAC contractors. This way, you can compare opinions and pricing. Below are a few questions we recommend asking your contractor before making a decision:

Should I repair or replace?

After inspecting your HVAC system, a good contractor should know what the problem is and what the best solution would be. Sometimes, a malfunctioning system requires a simple fix in order to run smoothly again but other times, you’ll need to replace the whole unit.

What’s the best thermostat to use?

If you’re going to be getting a new HVAC system, should you keep the thermostat you currently have, or would it be better to replace it? Although you may decide to keep your current thermostat, many newer HVAC units are communicating systems with thermostats that can report operation information and even let you manage your heating and cooling needs remotely from an app.

What is the estimated cost and do you offer financing?

Your new HVAC estimate should include the cost of the unit and the cost of installation (including labor and any necessary parts) so that you can compare it to other companies’ estimates. Most quality contractors offer financing to help you manage the investment in your home. There are many plans available with approved credit, so ask your contractor to provide details of the plans they offer so that you can select the one that best fits your needs.

What equipment do you recommend and what is its SEER rating?

After assessing your home or business and your current HVAC unit, a contractor should be able to tell you what size unit and what capacity unit would be the best match for your space and your needs. They should also tell you what the recommended unit’s SEER rating is so you can determine if its energy efficiency is what you’re looking for.

What is the warranty coverage like?

When you get a new HVAC unit, you should know the details of the warranty – both the warranty from the unit manufacturer and the terms or guarantees from your HVAC contractor. Make sure to ask about your contractor’s maintenance plans, and whether maintenance is included in your installation package. Lack of regular maintenance can void your warranty, so be sure to have a plan in place to protect your investment.

Is my current ductwork compatible?

In addition to your current HVAC unit and the surrounding area, a contractor should also inspect your ductwork to make sure there are no leaks, size issues, or kinks that can disrupt the airflow of heat or air conditioning. If you need your ductwork repaired, cleaned, or replaced, it should be included in your estimate.

Are there any rebates/tax credits available for a new system installation?

Your contractor should know the benefits of installing a new HVAC system, including any discounts, rebates, or tax credits that could help you save some money.


We’re Here for Your Furnace and Plumbing Needs

emergency plumbing serviceWith a blizzard on the way, the heating service experts at Oliver Heating & Cooling just want to remind our customers that we’re here in case you need us. We know that snowstorms can bring unpredictable situations, like power outages or burst pipes, and we encourage you to call us at 1-877-757-1141 if you’re in need of heating or plumbing services.

If your heater malfunctions or stops working, our heating experts can come out and take a look at it. After we assess the problem, we’ll work quickly to get your heater back up and running so that you and your family can stay warm.

On the other hand, if you have a plumbing problem, we can send a plumbing specialist to your home. Whether it’s a clog, an air pocket, a burst pipe, or another situation, we’ll get it fixed and get your plumbing back to normal. We service the areas of Chester, Delaware, Montgomery, and Philadelphia Counties in Pennsylvania; New Castle County in Delaware; and Atlantic, Cape May, Cumberland, Gloucester, and Salem Counties in New Jersey.

On behalf of all of us here at Oliver, we urge you to be prepared for the upcoming blizzard and for the rest of the winter. We suggest you stock up on extra blankets, keep a few flashlights with fresh batteries on hand, have some candles and matches nearby, and invest in a battery-operated space heater in case of a power outage.


Our Latest Oliver Reviews

oliver reviews

At Oliver, we work hard to give our customers the best experience and provide them with quality workmanship. We love hearing feedback from our customers and have found some great online reviews lately. Check them out:

“We had a new heat pump system installed by Oliver. Their prices were the best compared to 3 other companies we got quotes from. The installers were prompt and neat and did the job well. We had another contractor doing some work in the house after the heat pump was installed and they were impressed at the excellent job that the Oliver technicians did. Highly recommended!”

– kairomd via Yellow Pages

“Yes, I would also highly recommend them. I’ve been using them for 4 years for my twice yearly service and they also installed a hot water heater. They are prompt, clean and knowledgeable.  Their phone staff are also great…”

– Dee M. via Yelp

“I have been requesting Jeffrey K. as my maintenance technician for several years now. Am pleased with his regular maintenance service. He’s always on time and personable. He has always been able to answer any questions I have.”

– C.C. via To Your Success

“I had Oliver send a guy out from a coupon I got in the mail. A tall young man named Ryan Wilkenson showed up and did a great job cleaning, servicing and giving advice on my heat pump system. He was professional and courteous and didn’t make a mess. I highly recommend Oliver Heating and Cooling and this technician.”

– SharkDoc via Yellow Pages

“Oliver has served our HVAC needs for years. Excellent Installation is just the begining. Their annual service contract is well worth the money. Oliver technicians have always been right on time. They’re neat, courteous, efficient, careful and perform spotlessly. And, most importantly, they’re well trained and knowledge about their products and systems…”

– bradshaw3 via Yellow Pages

If you’re interested in our HVAC, electrical, or plumbing service, don’t hesitate to give us a call. We’d be happy to help!

Already a customer? We’d love to hear how we did! Leave us a review:

Customer Reviews


What Our Customers Are Saying…

At Oliver, our goal is to provide you with affordable, high-quality installations, repairs, and maintenance from our friendly HVAC contractors. We like to stay up to date on what our customers think about our heating, cooling, plumbing, and other services. Here’s what they’ve been saying recently:

 

“Excellent Customer Service.. Reliable.. When I referred them to a neighbor during a heatwave summer Saturday they came within two hours.”
—  Denise W.

“I called a couple places and I got the best customer service from Oliver… They sent out a technician named Ryan Wilkinson. He was prompt, clean, courteous and did a great job. He also gave some great tips and advice on how to keep the system running well and serviced. I highly recommend this company…”

— Bob B.

“I used [Oliver] recently when I had a a problem installing a new water. The guy who came out Andrew H. was great. He had to order a new part which got there the next day and he came back to install it. There was a problem getting it lit even with the new part but he stayed and worked on it till he got it working. I felt that he went above and beyond to get the work done so I was very happy with their service.”

— John C.

“I purchased a “Living Social” coupon for a tuneup and cleaning of my furnace. Sometimes when dealing with companies using a coupon, the service is not great. Not in this case! The service technician, Todd M. was very professional and courteous (even wore shoe covers to keep my house clean). This visit has definitely made me a return customer. I would definitely recommend Oliver Heating and Cooling.”

— Tim J.

“When an elderly person experiences a power outage, it’s frightening. However, when Alex came, it was like my own grandson walked in and took care of me. Thank you for all your help. Thank you, Pattie [Electrical Coordinator], for being there and thank you for Alex.”

— Helen C.

Are you thinking about a new HVAC unit? Or maybe your plumbing has been acting up. No matter what your concern, our HVAC contractors can help. Call us today and we’ll make you another one of our satisfied customers.

Already a customer? We’d love to hear how we did! Leave us a review on:


Exciting News! Oliver Acquires Polar Bear Mechanical of South Jersey

Oliver Heating, Cooling, Plumbing, and Electrical announced the acquisition of Polar Bear Mechanical Services, based in Cape May Court House, NJ on Friday, November 23rd. This acquisition represents the merger of two providers with a combined 83 years of service, and an expansion of Oliver services into southern New Jersey.

Polar Bear Mechanical Services, established by Joe Cicero in 1970, will retain its field and office staff and its current location in Cape May Court House. Cicero will remain at the helm of this operation as General Manager for Polar Bear Services. He assures Polar Bear customers that they will receive the same high-quality service that Polar Bear has provided for the past 42 years, with the additional benefits of becoming associated with the larger Oliver company. “We’re all very excited here at Polar Bear to begin this partnership with Oliver,” says Cicero. “Our customers can expect to receive the same great service from our Polar Bear team that we have always provided, and we are excited about the new opportunities we can bring to this area through our partnership with Oliver.”

Rocco Pace, President of Oliver, echoed Cicero’s excitement about the new opportunities presented through this acquisition. “Joe and his staff are highly regarded by their customers, and we are looking forward to continuing those relationships. We hope that the support the Oliver team can provide will strengthen the Polar Bear brand in South Jersey and we are excited to begin this new chapter with Joe and his team. In addition, many of our current Oliver customers have asked us over the years to provide service to their homes at the shore, and we are delighted to now be able to accommodate these requests through our new relationship with Polar Bear Mechanical.”

Polar Bear Mechanical Services provides residential and commercial heating and cooling services from Cape May through Atlantic City in southern New Jersey. They enjoy an excellent reputation as a high quality contractor.

Oliver furnishes, installs, and services most types of heating, air conditioning, plumbing, and electrical systems in the residential, commercial, and industrial markets throughout Chester, Delaware, Montgomery, and Philadelphia Counties in Pennsylvania; New Castle County in Delaware; and Atlantic, Cape May, Cumberland, Gloucester, and Salem Counties in New Jersey.


Go for the Gold! (Psst – Silver & Platinum are great too!)

Customer service helps first customer sign up for Platinum benefits

Andrea in Customer Service helped the first customer sign up for Platinum level benefits – welcome to the new service era at Oliver!

London isn’t the only place where you can bring home the Gold or Silver this week! And we’ve got Platinum too which beats Bronze any old day. So if years of vigorous training for one glorious moment in the sun isn’t your cup of tea, try one of our all-star plans instead:

Silver: A Good Place To Start

  • 10% off dispatch fees
  • 10% off repairs
  • Includes annual maintenance
  • Priority service and scheduling

Gold: A Better Way To Protect Your Equipment

  • NO dispatch fees
  • Most repairs are covered, 10-30% discount on excluded parts (compressors, coils, heat exchangers)
  • Includes annual maintenance
  • Priority service and scheduling

Platinum: When Only The Best Will Do

  • NO dispatch fees
  • Expanded major parts coverage: compressors, coils, and heat exchangers are covered for 10 years from the manufacture date of the equipment
  • Includes annual maintenance AND annual plumbing & electrical inspections
  • Inflation Protection Plan: Your rate never goes up for as long as your plan remains current
  • Equipment Buy-Back Replacement Program: For every year that your plan remains active, you can earn up to $100 towards the purchase of a new Oliver heating and air conditioning system. ($50 per year if only heater or air conditioner is covered, $100 per year both are covered)

With plans like these, everyone’s a winner!

– Shanna


Pinterest Recipe Review: Two Timin’ Pasta Bake

Today’s Pinterest review is from Katie in Customer Service. She tells us:

This was an easy recipe I made one morning before coming in to work the afternoon/evening shift. It kept well until my dinner break – I’d definitely make it again!”

You’ll need:

1 Box Penne Pasta
1 (15 oz) Jar of Alfredo Sauce
1 (15 oz) Jar of Marinara Sauce
2 cups shredded mozzarella cheese
1 cup shredded parmesan cheese

Cook pasta according to the directions and drain. Mix the sauces together in a bowl. Stir in the shredded mozzarella and toss the penne to coat it. Pour the pasta mixture and bake in a 9 x 13 pan for 25-30 mins at 350. Sprinkle the Parmesan over the top for the last 5 minutes of cooking.